Shipping policy

Last updated: July 2026

At Big Sister’s Bedroom, every order is carefully packed by me to ensure it arrives safely, securely and discreetly.

Discreet Packaging

Your privacy is important to me.

Every order is shipped in completely plain outer packaging with no branding and no indication of what’s inside. There are no product names or identifying details visible on the outside of your parcel, so you can order with complete confidence.

Delivery Area

Big Sister’s Bedroom currently delivers to addresses within the United Kingdom only.

Dispatch Times

Orders will usually be dispatched within 2 working days of being placed.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on bank holidays will begin processing on the next working day.

You’ll receive a dispatch confirmation email once your order has been handed over to Royal Mail.

Delivery Options

Standard Delivery

Royal Mail Tracked 48

Estimated delivery: 2–3 working days
£4.99
Free on orders over £50

Express Delivery

Royal Mail Tracked 24

Estimated delivery: 1–2 working days
£5.99

Delivery timeframes begin once your order has been dispatched. They are estimates provided by Royal Mail and cannot be guaranteed.

Choosing Express Delivery speeds up the delivery service used after dispatch, but does not change the usual processing time of up to 2 working days.

Tracking Your Order

Once your order has been dispatched, you’ll receive a dispatch confirmation email containing your Royal Mail tracking information, allowing you to follow your parcel throughout its journey.

Missed Deliveries

If delivery is unsuccessful, Royal Mail will provide instructions for rearranging delivery or collecting your parcel. Depending on the services available in your area, you may also have the option to collect your parcel from a Royal Mail Customer Service Point, Post Office or Parcel Locker.

Incorrect Delivery Address

Please ensure your delivery address is correct before placing your order.

Big Sister’s Bedroom cannot accept responsibility for delays or non-delivery resulting from incorrect or incomplete address details provided at checkout.

Lost or Delayed Parcels

Although delays are uncommon, they can occasionally occur.

If your parcel hasn’t arrived within 10 working days of dispatch, please contact me at hello@bigsistersbedroom.co.uk and I’ll be happy to investigate with Royal Mail and help resolve the issue as quickly as possible.

Circumstances Beyond Our Control

Occasionally, deliveries may be delayed due to circumstances beyond our control, including severe weather, transport disruption or Royal Mail operational delays.

If this happens, I’ll do everything I can to keep you updated and help get your parcel to you as soon as possible.